If you’re experiencing issues with Microsoft Teams (such as problems signing in, missing messages, or unexpected behavior), clearing the cache can sometimes help. This page links to step-by-step instructions for safely clearing your Teams cache on Windows and macOS. It’s a quick process that doesn’t delete your chats or files, but it can help refresh the app and improve performance.
Select your operating system
The process of clearing the Teams cache is different on each operating system.
Frequently Asked Questions
Will clearing the Teams cache delete my chats or files?
No. Clearing the cache only removes temporary files. Your messages, files, and settings are stored in the cloud and will remain intact.
How often should I clear the Teams cache?
Only when you experience issues like:
– Teams not loading properly
– Missing messages or files
– Problems with notifications
– Login issues
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